Our frequently asked questions are included below. If you have any questions that are not included below feel free to contact us anytime

1) WHAT CONDITION DO MY ITEMS NEED TO BE IN TO SELL?

At Prestige Buyers, we will take a look at your item’s condition to make a valuation. Mint-condition items will always get you a better price, but every ‘pre-loved’ designer handbag or luxury watch can be bought as long as it is not overly damaged and still re-saleable. We will take into consideration nicks, tears, stains, and scratches. Even if you think your item is in too poor of a condition to sell, we still encourage you to come in and schedule an appraisal. You may be pleasantly surprised to learn what your item is worth!

2) IS EVERYTHING AUTHENTIC?

Whether you are buying or selling, everything we deal in is 100% authentic. Imitation or counterfeit brands will not be accepted and are never sold on our premises. We have a thorough appraisal process and a team of trained professionals who know the difference between authentic goods and imitations. We pride ourselves on having the complete trust of our buyers and sellers to only provide true design originals. The same goes for our diamonds and gemstones, too. You won’t find any costume jewellery at Prestige Buyers unless it is high-end designer.

3) HOW ARE YOU TAKING PRECAUTIONS AGAINST COVID-19?

We are taking COVID-19 very seriously at Prestige Buyers and taking the following precautions to ensure your safety and our own.

  • Scheduling customers and sellers by appointment only, leaving gaps between customers to sanitise surfaces.
  • All staff wear masks at all times & wash hands at regular intervals and after each client.
  • Only allowing customers in who wear masks (unless they are exempt).
  • We provide hand sanitiser and hand wipes for all clients and staff.
  • Employing the use of gloves during appraisals.
  • Any employee running a fever or demonstrating COVID-like symptoms will be asked to stay home until they can produce a negative test result.

We also encourage you to take safety precautions and follow all of the guidelines set out by our government. Do your part to help slow the spread.

4) HOW DO YOU DETERMINE WHAT MY ITEM IS WORTH?

We use a number of metrics to create a final valuation for an item. When it comes to jewellery, we use the Rapaport Diamond, which is an internationally recognised guide for valuations. We are always on top of the current prices for gold and other precious metals and test all that come in. We always offer fair market prices for all luxury goods, including designer handbags and watches. If you have any original receipts or paperwork, that will also help determine your item’s worth. We then research your item and base our offer on the current market value.

5) DO I NEED AN APPOINTMENT TO SELL MY ITEM?

We normally will take all walk-ins, but during this unprecedented time of COVID-19, we recommend that everyone schedules an appointment. This helps us help you reduce exposure as well as enables us to provide 100% of our attention on you and your item. If you have a high-value collection, we are happy to send one of our expert appraisers to your residence for a private, in-home appraisal. We can also send a free & insured Special Delivery Label to send your jewellery to us for guaranteed next day delivery. Lastly, we can send a secured driver to pick up your item for an in-house appraisal (Terms & Conditions apply).

6) DO YOU OFFER A CONSIGNMENT SERVICE?

Yes. For sellers that aren’t looking for instant cash, we can also provide consignment deals for certain items. We offer highly competitive fees. For only 5% we will showcase your item and give it the best chance to sell and sell quickly. Most competitors will charge up to 50% for the very same thing. There are also zero transaction costs, so more money ends up in your pocket.

7) HOW DO I KNOW I AM GETTING THE BEST PRICE FOR MY ITEM?

We pride ourselves on offering the best prices anywhere in the entire United Kingdom! Once you are provided an appraisal for your item, it’s up to you if you want to take the instant cash or get a second opinion. If you come across another genuine dealer who offers a higher price, we will beat it! (Terms & conditions apply) At Prestige Buyers, it is our goal is to make you both a seller and a buyer for life. We will always provide the best customer service possible and work with you to make a deal that satisfies both parties.

8) WHEN DO I GET PAID?

Once the appraisal process is complete, we will present you with an offer. If you decide to take it (which you most likely will, as we offer the best prices in the United Kingdom), then we will pay you cash right on the spot. You can expect up to £30k in cash at the time of your sale. The entire process should take less than an hour, from the time you come in, to the time you leave with your money.

9) WHAT IS YOUR RETURN POLICY FOR BUYERS?

Our returns policy is based on faulty goods ONLY, if an item is faulty within 14 days of purchase and has clearly not been tampered with and is in the same condition it was sold in, we will offer you a store credit note to the value of the purchase amount. We do not issue refunds at all. If you should change your mind about an item, we do not issue refunds or store credit in this instance. All of our items are authenticated as genuine prior to us purchasing them, we do not give refunds or store credit in relation to this.

10) DO I NEED THE ORIGIONAL RECEIPT TO SELL MY DESIGNER GOODS?

No. You do not need to have the original receipts in order to sell your items. If you do have any receipts or original paperwork, be sure to bring it to your appraisal, as it will increase the value of your item. For designer handbags and luxury watches, we have a wealth of knowledge and have taken many courses and have years of experience under our belts. We know where every stitch on every designer bag should be and how to spot an authentic luxury timepiece. We don’t need a receipt to be able to value your item. The same goes for diamonds, gemstones and precious metals.

11) HOW DOES YOUR BUYBACK SYSTEM WORK?

First, we authenticate your item, then we give you a price. When this is agreed by both parties, we issue you the terms of our buyback scheme. We will need to photocopy 2 forms of ID such as a driver’s license or passport and a utility bill with your current address on in the UK. You will have 28 days to buy your item back at this time you pay to extend your contract or pay in full and take your item home. Rest assured that all items are cared for and stored securely, you will receive your item’s back in the same condition you gave it to us in.

12) DO YOU CARRY OUT CREDIT CHECKS?

The simple answer is no, with our Buyback scheme your item is security enough.

13) I DON’T WANT MY SPOUSE TO KNOW WHAT I AM SEELING YOU; WILL YOU DEAL WITH ME IN CONFIDENCE?

Absolutely! When dealing with a customer we do not divulge any information to third parties. It is our policy to be discreet and professional at all times. If they are your items to sell, then we have no reason to discuss our dealings with anyone else. It is only when questions of rightful possession come in to play, that we may need to discuss matters with the police, for example. We will not even contact you after the point of sale, regarding your sale or item, unless given permission to do so.

14) WHAT BRANDS DO YOU BUY?

Handbags: Chanel, Christian Dior, Givenchy, Gucci, Hermès, Louis Vuitton and Saint Laurent/YSL

Watches: Rolex, Patek Philippe, Cartier, Vacheron, Jaeger Le Coultre, Frank Muller, IWC, Omega, Breitling, Audemars Piguet, Richard Mille and many more.

Jewellery: We buy all branded jewellery from Tiffany and Co, Cartier, Van Cleef & Arpels also many more brands please call us or live chat if you have a query.

15) WHAT ELSE DO YOU BUY?

We also buy Antiques, Cars and Cherished plates

16) HOW QUICK CAN I SELL MY ITEMS?

We will get one of our representatives out to you within 60mins and that’s our promise and we guarantee the fastest and easiest service within the UK. Our team of staff are highly trained to the highest level and can give you the best price immediately.

17) CAN I COME TO YOU AND HOW DO I GO ABOUT DOING SO?

Give us a call on 0203 888 8898 and we will book you in at the next available slot for you to come in and get your valuables assessed and valued.

18) WHAT ID DO I NEED TO SELL MY ITEMS?

You will need 2 forms of ID when buying: Driving license or passport and a bill dated within the last 3 months.